Exchange and Cancellation Policy

• We do not accept Exchange or cancellation requests.
• We do not accept returns.
• Once a payment is made, it is non-refundable.
• If you receive defective or wrong products, call us at 9426692121 or E-mail us at care@photools.in

If you received defective or wrong products

A defective product is defined as a product that: (i) is unfit for its intended purposes due to manufacturing or design flaws, (ii) has been damaged in the store prior to purchase, or (iii) does not comply with advertising or labelling statements made about the product. When you return a product claiming a defect, the product goes through a structured quality testing.

If we’ve made an error on your order, please contact our Customer Care on 9426692121 or care@photools.in and we’ll be happy to assist you. Our normal business hours are Monday to Saturday: 11:00 AM - 7:00 PM Sunday: CLOSED, excluding public holidays.