SHIPPING POLICY
At PHOTOOLS, we aim to provide a smooth and reliable shopping experience from the moment you place an order to the time it reaches your doorstep. To manage our shipments, we use the services of Shiprocket, a trusted shipping software that connects us with multiple courier service providers.
Order Dispatch
● All confirmed orders are dispatched within 1 to 3 business days after payment verification. ● Orders placed on Sundays or public holidays will be processed on the next working day. ● Once your order is shipped, you will receive a dispatch confirmation along with tracking details via SMS or email.
Delivery Timeline
● Our delivery timeline generally falls within 3 to 7 business days, depending on your delivery location and the availability of courier services. ● Deliveries may take longer in remote areas or due to unforeseen delays by courier companies, local restrictions, or natural circumstances. ● We will provide you with tracking information so you can monitor your shipment status in real-time.
Shipping Charges
● Shipping charges (if applicable) will be clearly displayed at the checkout page before you complete your order. ● Certain products may come with free shipping, which will be specifically mentioned on the product page. ● Any applicable promotional shipping offers or discounts will also be applied during checkout
Delays & Tracking
● While we strive to ensure timely delivery, PHOTOOLS is not liable for delays caused by third-party courier companies. ● Once dispatched, tracking details will be sent to you so you can stay updated on your package. ● In case of significant delays, we recommend reaching out to our customer support team for help with tracking or updates
Legal Jurisdiction
● Any disputes or legal matters related to shipping, delivery, or logistics will be handled under the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.