PRIVACY POLICY
At PHOTOOLS, your privacy is important to us. We are fully committed to protecting your personal information and handling your data with transparency, integrity, and care. This Privacy Policy explains how we collect, use, share, and protect your information, and outlines your rights regarding the personal data you provide to us.
Information We Collect
When you use our website or make a purchase, we collect the following types of personal information: ● Personal Identification Information 1) Full name 2) Email address 3) Phone number 4) Billing and shipping addresses ● Order & Transaction Details 1) Products purchased 2) Order value 3) Payment methods and transaction history ● Technical & Usage Data 1) IP address 2) Browser type 3) Device information 4) Pages visited and time spent on our site This information helps us fulfill your orders efficiently and offer a seamless shopping experience.
How We Use Your Information
We use your information to: ● Process Orders & Payments To complete your purchases, verify transactions, and ensure timely deliveries. ● Provide Customer Support & Updates To update you on your order status, shipping information, and to respond to queries or concerns. ● Send Promotional Offers (if opted in) To inform you about special discounts, new product launches, and exclusive offers. ● Improve Our Website & Services We analyze usage data to understand customer preferences and enhance the user experience. ● Comply With Legal Obligations To ensure compliance with applicable laws and financial regulations.
Sharing of Information
We do not sell or rent your personal data to any third party for marketing purposes. However, to provide our services efficiently, we may share your data with trusted partners, strictly for operational purposes: ● Razorpay (Payment Gateway)--For secure payment processing, compliant with PCI DSS standards. ● Shiprocket and Partner Couriers (Logistics)--For order delivery and real-time tracking updates. All third-party partners are bound by strict confidentiality agreements and only have access to the information necessary to perform their services.
Data Security
Your data security is our top priority. We take appropriate technical and organizational measures to: ● Protect your information from unauthorized access, alteration, or disclosure. ● Store all data on secure servers with encrypted protocols. ● Use secure payment gateways like Razorpay, which follow internationally recognized PCI DSS standards for data protection.
Your Rights as a Customer
As a valued customer, you have the right to: ● Access the personal data we hold about you. ● Request Corrections to inaccurate or incomplete information. ● Request Deletion of your data, unless required by law to retain it. To exercise any of these rights, simply email us at care@photools.in with your request. We will respond within 7 working days
Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. In case of any legal matters or disputes, the courts located in Ahmedabad, Gujarat, shall have exclusive jurisdiction. If you have any questions or concerns regarding this policy or how your data is handled, feel free to contact us at care@photools.in. We’re here to help.