Payment Policy

This section provides a comprehensive overview of the terms and conditions related to payments made through PHOTOOLS. Please read carefully to ensure a smooth shopping experience.

Payment Gateway

All transactions on our website are processed securely through Razorpay, a trusted and PCI DSS-compliant payment gateway. This ensures that your financial information is handled with the highest level of security and encryption.

Accepted Payment Methods

We accept a wide range of convenient and secure payment options to make your purchase hassle-free: ● Credit/Debit Cards: Visa, MasterCard, RuPay ● UPI (Unified Payments Interface) ● Net Banking: Available for major Indian banks ● Digital Wallets: Such as Paytm, PhonePe, Google Pay, etc.

Payment Confirmation

Your order will only be confirmed once your payment has been successfully received and verified by our system. Upon successful payment: ● You will receive an order confirmation via email/SMS. ● The order will then move forward for processing and dispatch.

Failed Transactions

In the rare event that: ● Your payment is debited from your account, ● But your order is not confirmed or fails to process, Please follow these steps: 1) Contact us immediately with your Order ID and Transaction Reference Number 2) Our support team will verify the transaction with Razorpay 3) If the transaction is eligible for a refund, the amount will be credited back to your original payment method within 5–7 business days. Note: Refund timelines depend on your bank/payment provider and may slightly vary.

Payment Disputes

If any disputes arise regarding a payment made on PHOTOOLS: ● We request you to first reach out to our customer support for a resolution. ● If the issue remains unresolved, such disputes will be governed under Indian law. ● Jurisdiction for all payment-related legal matters will be the courts of Ahmedabad, Gujarat.