How can I create an account on your website ?
Creating an account is easy! Click on the “Sign Up” or “Create Account” button, fill in the required information, and you’ll be all set to enjoy personalized shopping and exclusive offers.
How do I place an order ?
Placing an order is easy! Simply browse our online store, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details, and your order will be on its way.
Can I change my shipping address after placing an order ?
Unfortunately, we cannot modify the shipping address once an order is placed. Please double-check your details during checkout to ensure accurate delivery.
What happens if an item is out of stock after I place an order ?
In rare cases of stock unavailability, our customer support will promptly notify you. You can choose to wait for the item to be restocked, select an alternative, or receive a refund.
Can I modify my order to include additional items after it's been placed ?
Unfortunately, we cannot add items to an existing order. Please place a new order for any additional items you’d like to purchase.
What payment methods do you accept ?
We accept various payment methods, including credit/debit cards, UPI, and other secure online payment gateways. Choose the option that suits you best during the checkout process.
How can I track my order ?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package’s delivery status on our website or the carrier’s tracking page.
Do you offer refunds for damaged products ?
Yes, we offer refunds for damaged products. If your item arrives in a damaged condition, please contact our customer support at [customer support email] with your order number and clear photos of the damaged product. We’ll promptly process a refund to ensure your satisfaction.
Do you ship internationally ?
Currently, we only accept orders for delivery within India. However, we are actively working on expanding our services to offer international shipping. Stay tuned for updates on when we’ll be able to fulfill orders globally. We appreciate your understanding and patience as we work towards enhancing our shipping capabilities.
How can I contact customer support ?
You can contact our customer support team via email at care@photools.in or use the contact form on our website. We’re here to assist you with any questions or concerns.
Can I modify or cancel my order after placing it ?
Unfortunately, once an order is placed, we are unable to modify it. Please double-check your order before confirming the purchase.
Are your online transactions secure ?
Yes, your online transactions are protected by industry-standard security measures, ensuring a safe and reliable shopping experience during the checkout process.
Do you offer bulk or wholesale discounts ?
Yes, we offer bulk or wholesale discounts for eligible orders. Contact our team at care@photools.in for more information and to discuss your specific needs.
What is the estimated delivery time for orders within India ?
The estimated delivery time within India is typically 1-7 days. However, please note that delivery times may vary based on your location and any unforeseen circumstances.